Effective Date: 28-June-2024

Afwaj is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other manner. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

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1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

1.1 Personal Information

This is information that can be used to identify you as an individual, such as:

• نام
• Email address
• Phone number
• Postal address
• Payment details (including credit card information)

1.2 Usage Information

This includes information about how you use our website and services, such as:

• IP address
• Browser type and version
• Pages you visit and the time spent on them
• Referring website
• Device type and operating system

1.3 Communication Information

Any information you provide when you contact us directly, such as:

• Customer service inquiries
• Chat messages
• Feedback and reviews

1.4 Location Information

When using our services, we may collect information about your location to provide you with tailored services:

• GPS data (if you permit location access on your device)
• Approximate location based on IP address

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2. How We Use Your Information

We use the information we collect in various ways to provide and improve our services, including:

2.1 Service Delivery

• To process your bookings and provide the services you request
• To communicate with you about your reservations and service updates
• To facilitate payment and transactions

2.2 Service Improvement

• To understand how our services are used and identify areas for improvement
• To customize and enhance your experience with personalized recommendations and services

2.3 Marketing and Promotions

• To send you promotional materials and special offers
• To notify you about updates, new services, or changes to our policies

2.4 Compliance and Legal Obligations

• To comply with legal requirements and protect our legal rights
• To prevent fraud and enhance the security of our services

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3. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following ways:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• IT and technical support providers
• Marketing and advertising partners

3.2 Legal and Regulatory Authorities

We may disclose your information to comply with legal obligations or to protect our rights, such as:

• To respond to a subpoena or legal process
• To protect against fraudulent activities
• To enforce our terms and conditions

3.3 Business Transfers

If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner as part of the business continuity.

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4. Your Rights and Choices

You have certain rights regarding your personal information:

4.1 Access and Correction

You can request access to the personal information we hold about you and ask us to correct or update it if it is inaccurate or incomplete.

4.2 Data Deletion

You can request the deletion of your personal information under certain circumstances. However, we may need to retain some information for legal or business purposes.

4.3 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications or contacting us directly.

4.4 Cookie Preferences

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

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5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

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6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. When we no longer need your information, we will securely delete or anonymize it.