Terms of Service
Home Terms Of Service
Effective Date: 28-June-2024
Welcome to Afwaj! These Terms of Service (“Terms”) govern your use of our website, services, and any related applications (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By using our Services, you confirm that you:
- Have read and understand these Terms.
- Are legally capable of entering into a binding contract.
- Are at least 18 years old or have parental consent if under 18.
2. Services Provided
2.1 Accommodation and Transportation Services
Afwaj offers a variety of services including but not limited to:
- Accommodation arrangements in Makkah and Madinah.
- Transportation services within and between Makkah and Madinah.
- Guided tours and pilgrimage support services.
2.2 Service Availability
We strive to ensure that our Services are available at all times. However, we do not guarantee uninterrupted access and are not responsible for any delays or disruptions caused by circumstances beyond our control.
3. Booking and Reservations
3.1 Making a Booking
To make a booking, you must provide accurate and complete information. You agree to update your information as necessary to keep it accurate and complete.
3.2 Payment Terms
Payment for bookings must be made using a valid payment method. We accept major credit cards, bank transfers, and other payment methods as specified on our website.
3.3 Confirmation and Changes
Upon successful booking, you will receive a confirmation email with details of your reservation. If you need to make changes to your booking, please contact us as soon as possible. Changes are subject to availability and may incur additional charges.
3.4 Cancellation and Refunds
Our cancellation and refund policies vary depending on the type of service and booking. Please review the specific terms for each service at the time of booking. We reserve the right to charge cancellation fees as specified in our policies.
4. Use of Our Services
4.1 Permitted Use
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:
- Use our Services in any way that violates applicable laws or regulations.
- Engage in any fraudulent or malicious activities.
- Interfere with or disrupt the operation of our Services.
4.2 Prohibited Conduct
You must not:
- Attempt to gain unauthorized access to any part of our Services or systems.
- Use our Services to transmit any harmful or disruptive code or content.
- Misrepresent your identity or affiliations while using our Services.
5. User Accounts
5.1 Account Creation
To access certain features of our Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password.
5.2 Account Responsibilities
You agree to:
- Provide accurate and up-to-date information when creating your account.
- Notify us immediately if you suspect any unauthorized use of your account.
- Be responsible for all activities conducted under your account.
5.3 Account Termination
We reserve the right to suspend or terminate your account at our discretion, without prior notice, if we believe you have violated these Terms or engaged in inappropriate conduct.
6. Intellectual Property
6.1 Ownership
All content and materials on our website and through our Services, including text, graphics, logos, and software, are the property of Afwaj or our licensors and are protected by intellectual property laws.
6.2 License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal and non-commercial purposes. This license does not permit you to:
- Copy, modify, or distribute any part of our Services without our prior written consent.
- Use our Services for any unauthorized or illegal purpose.
7. Privacy
Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by law, Afwaj shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our Services.
9. Indemnification
You agree to indemnify, defend, and hold harmless Afwaj, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of our Services or violation of these Terms.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Terms on our website and updating the effective date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your Jurisdiction] to resolve any disputes arising out of or related to these Terms or your use of our Services.
12. Contact Us
If you have any questions or concerns about these Terms or our Services, please contact us at:
- Email: [email protected]
- Phone: [Your Phone Number]
- Address: [Your Postal Address]
By using our Services, you agree to these Terms. Thank you for choosing Afwaj as your trusted partner for your Hajj and Umrah needs.
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